FAQ

Experience, Garments and Personalization

How do I enjoy The Germaine Joseph Experience?

We pride our service in bringing you a luxury garment tailored from the best fabrics from the top mills in the UK and Italy. A made to measure service that’s personalize and private, with fitting conducted at your convenience. If/when you are ready to refresh your wardrobe, or even get your first tailored suit, visit Get Fitteda summary of how it all works.

 

Once you have browsed and selected any of our made to measure garments, and pay your deposit, you are well on your way to initiate The Germaine Joseph Experience.

Do you provide any sort of garment personalization?

Yes, we do. Personal monograms are available for all products – MTM garments, custom shoes and bags, scarves, and knitwear.

We provide company logo on

  • Custom Shirts - short or long sleeves and Polos
  • If you have your own shirts, we can you use our trusted partners.

Garment Care

Custom Shirts

Your custom shirt should last you if you can maintain the fit. To do so, please choose wisely to follow the garment care tab on your garment, follow best laundry practices and exercise use of proper water temperatures accordingly:

  • Cold water for colours (no bleach or harsh chemicals)
  • Warm to hot water when washing whites

It is recommended that you hang dry your shirts and hand press for maintaining fabric performance.

Tailored Suits

Your tailored suits should be given the same care as your prize possessions. After you have worn your tailored suit, hang to air dry before storing away till next use. Please make use of appropriate hanger size, like those provided with your delivery. 

  • Proper hangers aid in the jacket maintaining its shape and performance

We do not recommend hand washing of your tailored suits unless your fabric selection allows it. With dry cleaning, we recommend that you dry cleaning your custom suits on a per use basis. If your custom suit is in weekly rotation, and you practice above recovery and storing tips, we recommend once per quarter. A randomly worn suit can be dry cleaned and press at least once a year or more where required.

Knitwear and Scarf

First follow the garment care tab attached. We do not recommend hanging your knitted tops to dry. ‘Hang to dry’ will force the treads of the garment to stretch and dry in weird shapes. If you choose to dry clean, please request that the garments are laid flat to dry. Always avoid dryers.

Tailored Pants

Always refer to the garment care tab on your tailored pants. Machine wash where suitable in cold water, no bleach. Always cool iron press your custom pants on the inside to remove creases and not scorch the fabric.

Order and Delivery Status

What is the pricing on your suits?
Our prices are widely based on the fabric selected and the production process. Each production process features unique cloth options from the top mills across the UK and Italy. **Appropriately align a production process that defines your investment.
Production Process Starting Investment
Sartoria Platinum – Naples, Italy AUD2500 | USD1800 | €1550 | £1330
Sartoria Black Label – Mantova, Italy AUD1695 | USD1295 | €1055 | £900
*Shirts             - Zogno, Italy  AUD225 | USD195 | €155 | £135
Alfaiateria de Ateliê – Paredes, Portugal AUD1000 | USD795 | €695 | £531
Sartoria Red Label – KL, Malaysia AUD800 | USD600 | €498 | £425
*Shirts AUD195 | USD175
**There is a 2 shirt minimum order.
How long are your appointment times?

Your initial Virtual Introductory Consultation is scheduled for 45 minutes, where you speak with a tailor who seeks to understand and define your requirements, and build your profile

The Meet Up: The Fitting Process, where your measurements are taken followed by ‘sample try on’ is set between 60 – 90 minutes.

Your first fitting of your completed custom garment is scheduled for 45 minutes.

What is the turnaround or production time?
The Germaine Joseph Experience has multiple production processes catering to different clientele.
Product Category Time in Business Days
Custom Shirts & Polos P. 10 – 15
Custom Jackets P. 14 - 16
Tailored Pants P. 14 - 16
Custom Suits P. 14 – 16
Custom Outerwear P. 23 – 25
Knitwear T. 5 – 10
Custom Shoes & Belts P.14 – 16
Custom Bags P. 14 – 16
Scarves – Cashmere, Silk T. 5 – 10
Scarves - Vicuña T. 20 – 25
*Current Status Covid affected: Sartoria Black Label                            23 – 25 **Sartoria Platinum Bespoke requires at least 2 – 4 fittings as per client satisfaction. Allow up to six (6) to eight (8) weeks and in other cases 12 weeks to finalize the fittings with the completed garment.
How do I receive order status updates?

Your tailor keeps you abreast of the process as information is required and provided. To get information about your order, please call AU (61) 0478-780-536,  US 646-396-1043, or email [email protected] .

Why are certain garment categories available online and others not?

We are a luxury menswear company offering a made to measure service and custom apparel. We want your Germaine Joseph Experience to be memorable – one built on trust towards a lasting relationship.

To ensure and guarantee a perfect fit, custom suiting, tailored pants, outerwear require fittings. To discover how to, visit Get Fitted for a summary of how it works.

Can the Germaine Joseph Experience be enjoyed internationally?

Yes. We travel to cities in certain countries. Please check your city listing with Travelling Tailor for trunk shows and touring dates. 

Book an appointment accordingly. 

Payment Terms

Payment

We generally accept full payment at the point of final order. This is usually where your fit is finalized. However, to initiate the Germaine Joseph Experience, a non-refundable deposit is required when booking your Virtual Introductory Consultation.

We accept payment from all major credit cards and other third-party solutions like Venmo, Cash App, Zelle and PayPal. 

We also offer interest free payment solutions from Buy Now Pay later platforms such as Afterpay and Payright.

*Use @tailorontheroad for Venmo and Cash App